FAQs

Frequently Asked Questions

When will my order be shipped?

All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or holidays.

During periods of high order volume, processing times may be slightly extended. If there is a significant delay with your order, we will contact you by email.

When will my order arrive?

Estimated delivery time is typically 5–8 business days after shipment.

Please allow an additional 1–3 business days for order processing.

Delivery times may vary depending on destination and carrier conditions.

Will I receive a tracking number?

Yes. Once your order is shipped, you will receive a confirmation email containing your tracking number and tracking link.

You can use the tracking number on our Order Tracking page to follow your shipment status.

For order assistance, contact us at:

Email: support@masonclaye.com
Phone: +1 409 800-6989

Business Hours: Monday – Friday
9:00 AM – 5:00 PM

Can I cancel my order?

Orders can be cancelled within 24 hours of purchase if they have not yet been processed or shipped.

To request cancellation, contact:

support@masonclaye.com

What if my order arrives damaged or incorrect?

If your order arrives damaged, defective, or incorrect, please contact us within 30 days of delivery.

Please include clear photos of the item and packaging for review.

After verification, we may offer a replacement or refund according to our Return Policy.

What payment methods do you accept?

We accept:

• Visa
• Mastercard
• American Express
• Maestro
• Discover
• Apple Pay
• Google Pay
• Shop Pay
• PayPal
• Klarna
• UnionPay

All payments are securely processed using SSL encryption.

Is my payment information secure?

Yes. Our website uses SSL encryption technology to help protect your personal and payment information during checkout.

Payment providers may also use additional security verification processes.

Do you offer cash on delivery?

No. We currently accept online payments only through our available payment methods.

What is your return policy?

We offer a 30-day return and refund policy.

For complete details, please visit our Return & Refund Policy page.

Need help?

For any additional questions, please contact our support team.

Email: support@masoncalye.com
Phone: +1 409 800-6989

Business Hours: Monday – Friday
9:00 AM – 5:00 PM