Refund & Return Policy

Return & Refund Policy

At Mason Claye, customer satisfaction is important to us. If you are not fully satisfied with your purchase, you may request a return within 30 days of receiving your order.

Return Eligibility

To be eligible for a return, items must meet the following conditions:

• Unused and in original condition
• Returned in original packaging
• Accompanied by proof of purchase

Items showing signs of use, misuse, or damage not caused during shipping may not be eligible for return.

How to Request a Return

To start a return, please contact our support team within 30 days of delivery:

Email: support@masonclaye.com

Please include:

• Order number
• Reason for return
• Photos (if item is damaged or incorrect)

Our support team will review your request and provide return instructions.

Please do not send items back without prior return authorization.

Return Shipping

For approved returns, return shipping instructions will be provided by our support team.

Return shipping responsibility may vary depending on the return reason.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 30 days of delivery.

We may request photos for verification. Once approved, we will offer a replacement or refund based on the situation.

Refunds

Once the returned item is received and inspected, approved refunds will be issued to the original payment method.

Refund processing times may vary depending on your payment provider or bank.

Exchanges

If you would like to exchange an item, please contact our support team for assistance.

Product exchanges are subject to product availability.

Order Cancellations

Orders may be cancelled within 24 hours of purchase.

After this period, the order may already be processed for shipment and cancellation may no longer be possible.

Contact Us

For any return or refund questions, please contact:

Business Name: Mason Claye
Email: support@masonclaye.com
Phone: +1 409 800-6989